How to handle missing or damaged parts from an ECHO® purchase?

Whether ECHO® can send missing or damaged parts directly to customers depends on where the purchase was made. 

Home Depot/ECHO® Dealer In-Store/On-line Purchases: Missing and damaged parts can be sent to the customer if they can provide a sales receipt or have the product registered. Some parts may require authorization before sending. If the missing or damaged part is not listed below, see Kristina. The model and serial number are required for verification.  

• Missing or damaged parts that do not require authorization: An order may be placed via Powerlink using the GL# 61240-141-0000.
  • Nuts, bolts, screws, thumbscrews
  • Primer/purge bulb 
  • Air filter, fuel filter, spark plug
  • Spark arrestor screen
  • Fuel and oil cap(s)
  • Shield plate (trimmers)
  • Spring, cap, cover, adapters, hubs for Speed-Feed® (We have these in office, no need for Powerlink order)
  • Repair kits for Rapid Loader®  (We have these in office, no need for Powerlink order) 
  • Cold weather insert (blowers)
• Missing or damaged parts that can be sent that require authorization:
  • Bar/chain (chainsaws and power pruners)
  • Throttle trigger
  • Gaskets
  • Blower tubes/vacuum tube
  • Batteries
  • Chargers 
  • SRM-410U shaft/engine missing: This model comes in two separate boxes. Usually the second box will arrive the following business day. 

Amazon/Ebay/Consignment/Thrift Store/Pawn Shop: ECHO® does not sell through these channels. Customers are responsible for contacting the place of purchase to obtain any missing parts. If the seller cannot provide the missing part, customers may purchase it through Gardner or request a return or exchange from the original place of purchase.